You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. Must have a complete working knowledge of bar items, ingredients and preparation Ensure all details of service are performed properly for every guest To understand and adhere to Food & Beverage Department Standard Operating Procedures Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved Greet regular guests by name and note and serve preferences accordingly Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently Make all cocktails in accordance with Hotel’s standard beverage manual Receive and check liquor against previous shift’s requisitions Attempt to limit problems and liability related to customers' excessive drinking Organize requisition, pick up and verification for F&B items used in the bar areas Ensure that the bar is fully stocked and all side opening and closing duties are completed Slice and pit fruit for garnishing drinks Arrange bottles and glasses to make attractive displays Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins Maintain complete knowledge of all F&B services, outlets, hotel services/features