Westgate Resorts is seeking a Bilingual Name Change Resale Specialist to support timeshare ownership transfers, resale transactions, name changes, and account maintenance activities. This role serves as a primary point of contact for owners, closing companies, real estate professionals, brokers, title agencies, attorneys, and internal teams regarding ownership record updates and transfer requirements. The ideal candidate will have experience in customer service, call center operations, timeshare administration, title processing, deeding, contract processing, real estate transactions, mortgage servicing, or hospitality operations . This position requires strong attention to detail, excellent communication skills, and the ability to review legal documents while providing exceptional customer service in both English and Spanish. This is a high-volume, phone-based position requiring frequent interaction with owners and third-party organizations throughout the ownership transfer process. What You Will Do: Process timeshare ownership transfers, resale transactions, ownership changes, account updates, and contract modifications. Review and process ownership transfer requests involving trusts, probate, estates, divorce settlements, inheritance transfers, and legal name changes. Evaluate legal documentation including deeds, trust agreements, court orders, death certificates, probate documents, and transfer paperwork. Verify ownership information and ensure documentation complies with company policies and legal requirements. Maintain accurate ownership records and update account information within company systems. Serve as the primary point of contact for owners, brokers, attorneys, title companies, closing companies, and internal departments. Handle a high volume of inbound and outbound customer service calls regarding ownership transfer requirements, timelines, fees, and documentation. Respond to inquiries through phone, email, and written correspondence while maintaining a professional and customer-focused approach. Educate owners and external parties regarding transfer procedures, documentation requirements, and processing expectations. Research account histories and ownership records to identify and resolve transfer issues. Communicate with customers and third parties to obtain missing documents and correct discrepancies. Coordinate with internal departments to ensure ownership records and contract information are updated accurately. Escalate complex ownership issues, legal concerns, and customer disputes to management when appropriate. Ensure compliance with company policies, department procedures, and applicable legal requirements. Maintain detailed transaction records and documentation throughout all stages of the transfer process. Monitor processing timelines and service-level expectations to ensure timely completion of ownership transfers. Participate in process improvement initiatives, special projects, and departmental support activities. Maintain confidentiality of customer records and sensitive information.