As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich . Manage and respond thoughtfully to customer product reviews via our product review tool Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders First working experience in customer experience, VOC, data/product analysis, or customer support Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data Customer-first mindset with high empathy, curiosity, and strong written communication skills Solution-oriented approach focused on understanding root causes and measuring the impact of changes Confident communication and stakeholder collaboration skills across cross-functional teams Fluency in English; knowledge of German or additional European languages is a plus