As a Operations Manager at Westwing, you will direct all daily distribution centre operations across our warehouse departments, focusing on resource capacity, inventory accuracy and a proactive safety culture. In this strategic and impact-driven role, you will thrive in a fast-paced environment where your communication and crisis-management skills will drive team growth and operational excellence during peak surges. You will act with ownership and pace to lead your area and elevate our operational standards, contributing directly to our vision of becoming the Superbrand in Design. This position is unlimited and based in Robakowo . Direct and optimise all daily warehouse operations, ensuring seamless end-to-end execution across both Inbound (receiving, put-away, cross-docking) and Outbound (picking, packing, staging, shipping) departments Forecast and manage labour, space and equipment requirements based on supply chain fluctuations to maintain optimal throughput and eliminate bottlenecks Ensure strict inventory control and accuracy in collaboration with inventory teams, minimising shrinkage and maximising slotting efficiency through cycle counting schedules Establish, monitor and elevate operational metrics and KPIs, including Inbound Dock-to-Stock time, Order Fill Rate, Picking/Packing accuracy and Cost Per Unit (CPU) Mentor and develop a large, multi-shift team of supervisors, leads and associates, fostering a culture of high performance, accountability and open communication Enforce strict compliance with local safety regulations (EHS) and corporate standards, actively driving a proactive, "zero-incident" safety culture Lead continuous improvement initiatives (Lean, Six Sigma, 5S) to eliminate waste, optimise layout design and successfully integrate automation or warehouse technologies 4+ years of progressive leadership experience in a high-volume, fast-paced distribution centre or warehouse environment A proven track record of concurrently managing both high-volume Inbound and Outbound operations Exceptional data literacy and analytical skills, with the ability to interpret complex warehouse metrics, manage labour management systems (LMS) and adjust staffing models in real time Proven change and crisis-management skills, with the ability to navigate peak season surges, system transitions and supply chain disruptions with high emotional intelligence and decisive action Strategic communication skills and strong interpersonal abilities to effectively align front-line floor workers with executive leadership Fluency in both English and Polish (written and spoken) is required