We’re looking for a Senior Product Specialist to join our Banking Operations Program. Banking Operations supports the processes and controls behind how Wise works with banking partners across markets. Our program helps this work scale by improving its processes, tools, controls, documentation and measures of success. In this role, you’ll own improvement outcomes within a defined area of Banking Operations. You’ll identify important problems, develop practical solutions, coordinate implementation and measure the impact. You’ll work across teams to create simpler, safer and more scalable ways of working. This is a senior specialist role where you’ll deliver through your expertise, organisation, communication and influence. In this role, you will: Lead complex improvements from problem identification through implementation, adoption, impact measurement and handover. Use data and root-cause analysis to identify and prioritise problems, assess opportunities, set clear measures of success and confirm the impact of improvements. Turn complex problems into simple, scalable solutions across processes, ownership, controls, documentation, tooling, automation and artificial intelligence (AI). Coordinate cross-functional, multi-quarter initiatives with clear scope, risks, decisions and measures of success. Work in areas where the problem or path is not yet clearly defined, figure out what is needed and build processes, tools and ways of working from the ground up. Work with Banking Operations, Banking, Product, Engineering, Data, Risk and Controls, Compliance and Security to deliver agreed outcomes. Develop solutions that reduce operational cost and risk, release capacity, improve quality or create better outcomes for customers and banking partners. Help shape priorities and influence roadmap and investment decisions. Build reusable frameworks, share knowledge and mentor colleagues to strengthen capability across the wider team.