Do you thrive on bringing structure, clarity and efficiency to complex marketing projects? As our Marketing Operations Coordinator, you'll work within our Global Marketing team, driving the successful delivery of marketing projects across multiple brands, markets and international stakeholders. You will act as the central operational link between internal stakeholders, our in-house design team and external agency partners, ensuring priorities, resources and timelines remain aligned. In this role, you will also lead and coordinate our in-house design team, supporting their development, workload planning and performance. Key responsibilities Workflow, Resource & Agency Management Manage the end-to-end flow of marketing requests through our project management tool (Wrike). Review incoming briefs and ensure all required information is available before work begins. Prioritize and allocate work based on business priorities, team capacity and agreed service levels. Lead, coach and coordinate our in-house designers, supporting their development, performance and workload planning. Manage internal and external resource planning to ensure balanced workloads and the successful delivery of projects on time, within scope and according to expectations. Act as the primary coordination point between stakeholders, in-house designers and agency partners. Support budget follow-up, agency management and vendor performance monitoring. Performance Management & Operational Excellence Define, track and optimize key operational KPIs, including throughput, delivery times, capacity, quality standards, and SLA performance. Build dashboards and reports that provide visibility into team performance, workload, quality metrics, and operational effectiveness Analyze operational data and translate insights into process improvements. Support the definition and implementation of service level agreements across the marketing organization. Establish and maintain quality control processes, including final reviews, to ensure marketing deliverables consistently meet brand, content and production standards. Identify opportunities to improve efficiency through automation, AI and digital tools. Systems & Process Management Define, document and continuously improve marketing processes and workflows. Support and optimize marketing platforms (Wrike, Kadanza); liaise with the Communications team on Hub Spot-related workflows. Ensure process consistency, data quality and user adoption across systems. Coordinate translation and localization workflows to ensure timely delivery.