Strong customer orientation and strong negotiating skills Background in import logistics, global import operations, and Customs Compliance Develops and maintains operational plans to include all business requirements of customers Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensuring operational SOP compliance Responsible for developing and enforcing standard operating procedures to comply with all local, state, and federal regulations related to shipments and transportation Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise Reviews KPIs for each business and performance regularly for customer satisfaction Learns and follows company work hours, policies, procedures, and rules governing professional staff behavior Performs ad-hoc reporting, as required Performs other job-related duties as required