Provide  strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies, recommend system improvements, and provide backup support for SAP consultants as needed.   Communicate  with company HQ for the implementation, management, and optimization of new and existing processes within the SAP Logistics module to support business requirements.   Provide  full support to users across all relevant company sites in North America; identify and understand end-user technical SAP SD and EDI requirements, deliver necessary training and documentation, and maintain strong professional relationships to ensure ongoing support.   Monitor  and report on the status of system issues, proactively review and interpret performance against operating standards, and provide detailed results and reports.   Support  on-call troubleshooting and resolve critical system issues in a timely manner.