Coordinate overall FTL transportation operations to ensure efficient and on-time service Develop and maintain strong relationships with carriers, customers, and logistics partners Negotiate freight rates while maximizing profitability and maintaining service quality Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner Collaborate with internal departments including operations, dispatch, customer service, and accounting to support daily business activities Provide guidance, support, and timely performance feedback to team members Assist with process improvement initiatives and special projects as assigned Support administrative tasks and reporting requested by management Perform other duties and responsibilities as assigned