Oversee project tasks and assist with ad-hoc projects : Coordination, tracking, and scheduling Communicate with company HQ and North America PI team for the implementation management and optimization of new and existing processes within SAP Logistics module as needed to support customer requirements Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies and recommend system improvements and provide backup for SAP consultants as needed Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results. Identify and understand end users technical SAP SD and Sales Portal requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going support