At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
You will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.
You will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
The scope will evolve as our AI architecture evolves — as automation absorbs more of the conversation and the line between human and AI work keeps moving. The strongest candidates will be comfortable shaping a moving target, and will bring the technical and customer depth to anticipate what the right target is as AI develops in the space.