EXPEDITORS CORE COMPETENCIES   Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.          This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.  Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.           Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.   Personal Growth and Development Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.   Responsibilities:   People:   Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. Or Branch Reporting, to name a few and use them to their full potential Support the Branch Trainer so that new employees complete the mandatory courses at least their first 6 months Follow up on the fulfillment of your personal development plan. Participate in monthly team meeting. Promote teamwork, both internally and with other offices   Operation: Ensure customs compliance with customs laws and regulations in the export and import operation. Ensure that all established internal policies and procedures are complied with. Analyse, develop and propose new alternatives and ideas to make processes more efficient Pedimentos and Gloss Area ; Registration of suppliers or recipients in a correct way, gloss of pedimentos with specific requirements (RRNA's Health, SEDENA, COFEPRIS), elaboration of client profile. Compliance Area; POA set up, administration of Manifestations of Value, Letters of Entrustment, internal local training, advice to clients, constant communication on updates on foreign trade and identifying impacts on the operations of the Branch. Review of certificates of origin and applications of tariff preferences. Analysis of trends presented in the department; IDMA. Record Administrative Minutes at the time, when applicable.   Customer Internal Participation in Retention/Sales  Support in transitions of new accounts Identify strategies to improve a client's compliance process   Finance: Controlled Operation in Rectifications, Fines   Compliance: Ensure compliance with all applicable government regulations, laws, and restrictions on all shipments, ensuring that all necessary documents (tax, commercial, and any other applicable documents) comply with the legal requirements. Ensure that no document is altered or corrected. Ensure that all established internal policies and procedures are complied with. Ensure that all processes documented in the PAHO Customs Manual for Mexico and in the Local Procedures are complied with. Comply with all required internal/external courses   Culture: Be professional and show who we are with our own presentation. (Appearance). Have a positive attitude and teamwork with all the other members of the company, (all offices). Focus on your own weaknesses to improve. (Attitude). Have confidence in yourself and in the rest of the members of the work team. (Trust). Asking questions to learn and understand processes (Curiosity). Not simply doing what is expected but doing the best possible, proving to be able to "go the extra mile" for the customer. (Your Excellency). Always be honest, fair and dignified with customers, suppliers and other members of the company (Integrity). Commit to realizing your full potential. (Pride). Deliver on promises and make decisions using sound judgment. (Resolution). Without forgetting the seriousness of the work, having the necessary sense of humor to allow a cordial daily relationship with the rest of the members of the company. (Sense of Humor). Anticipate changes and quickly adjust to the new needs of our customers and suppliers. (Visionary).   Systems: Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. O Branch Reporting, In.site, Sharepoint; to mention a few and use them to their full potential