Product Analytics Senior/Lead [Delivery]

<p>We are launching our delivery operations in Colombia and are looking for a <strong>Product Analytics Senior/Lead</strong> to become the first analytics hire in this domain and build the function.</p>

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<p>This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics.</p>

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<h3><strong>What you’ll do:</strong></h3>

<ul>

<li>Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy</li>

<li>Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting</li>

<li>Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels</li>

<li>Develop and optimise delivery mechanics, including zoning, routing, and delivery flows</li>

<li>Define and implement the logic behind delivery zones and operational processes</li>

<li>Design and analyse ambassador funnel: hiring, onboarding, performance, and retention</li>

<li>Develop motivation systems for ambassadors and evaluate their effectiveness</li>

<li>Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions</li>

<li>Partner closely with business stakeholders, turning ambiguous problems into actionable solutions  </li>

<li>Drive continuous improvements and optimisations across the delivery system</li>

</ul>

<h3><strong>What makes you a great fit:</strong></h3>

<ul>

<li>A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.)</li>

<li>Expert knowledge of mathematical statistics, probability theory, and systematic thinking</li>

<li>Advanced SQL and Python </li>

<li>Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights</li>

<li>Ability to understand business objectives and transfer them into technical analytical tasks</li>

<li>Experience in building processes and scaling them in fast-paced environments</li>

<li>English proficiency (B1+) for effective collaboration within our international community</li>

</ul>

<h3><strong>Our ways of working:</strong></h3>

<ul>

<li><strong>Innovative Spirit:</strong> a team from the best technical universities</li>

<li><strong>Honest Feedback:</strong> valuing open, transparent communication</li>

<li><strong>Supportive Team: </strong>a strong, collaborative community</li>

<li><strong>Celebrating Achievements:</strong> recognising our wins together</li>

<li><strong>High-Tech Environment:</strong> a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances</li>

</ul>

<h3><strong>Our benefits:</strong></h3>

<ul>

<li><strong>Relocation support to Colombia (Bogotá) </strong>with full visa & permit support to the employee and family</li>

<li><strong>Flexible work </strong>from our office</li>

<li><strong>Healthcare</strong> <strong>Coverage</strong></li>

<li><strong>Education Budget:</strong> Language lessons, professional training and certifications</li>

<li><strong>Wellness Budget: </strong>Mental health and fitness activity reimbursements</li>

<li><strong>Vacation policy: </strong>20 working days of annual leave and paid sick leave</li>

</ul>